At VORTEX SOLUTIONZ (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, or communication platforms (including SMS, email, and social media).

By accessing our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, billing/shipping address.
• Payment Information: Card details, billing information (processed securely via third-party payment processors).
• Technical Information: IP address, browser type, device information, cookies, and usage data.
• Communication Data: SMS/text message opt-in details, email subscriptions, inquiry forms, and customer support requests.
• Location Data: If you use location-based services.

2. How We Use Your Information

We may use your information to:

• Provide and manage services.
• Process transactions and payments securely.
• Communicate with you about promotions, offers, or updates (only with your consent).
• Improve our website, services, and customer experience.
• Ensure compliance with legal obligations and protect against fraudulent or unauthorized activity.

3. Text Messaging & SMS Privacy

We value your privacy when you sign up for SMS/text messaging services:

• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• SMS consent is collected only for the purpose of sending transactional or promotional messages directly related to VORTEX SOLUTIONZ.
• You may opt out at any time by replying STOP, and request help by replying HELP.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following cases:

• Service Providers: With trusted vendors (e.g., payment processors, delivery platforms) to complete services.
• Legal Compliance: If required by law, court order, or government regulations.
• Business Transfers: If VORTEX SOLUTIONZ is merged, sold, or reorganized, your data may be transferred to the new owner under the same protections.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze trends, and personalize experiences. You can control cookies through your browser settings, but disabling them may limit service functionality.

6. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information. While we strive to secure your data, no method of transmission over the internet or mobile networks is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal data.
• Withdraw consent to marketing communications at any time.
• File a complaint with a data protection authority if applicable.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from minors. If we learn we have collected such information, we will promptly delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, regulations, or services. The updated policy will be posted on our website with a revised “Last Updated” date.